Q. How is my order shipped (by whom)?
A. Our orders are shipped by UPS ground, unless the shipment's total weight exceeds 350lbs or tires larger than 35" are ordered, then it will have to be shipped truckline freight to a commercial address.
Q. How can I track my order?
A. You can track your shipment with your 6 digit order number, online verification number, P.O. (purchase order) number, or ship-to phone number.There is a Package Tracking Link
on our Home page.
Q. What is the difference between a kit and a system?
A. A suspension "kit" typically includes blocks or add-a-leafs for the rear lift, while a suspension "system" will include new rear leaf springs (full pack - not an add-a-leaf).
Q. What are the benefits of a nitro shock upgrade?
A. Nitro shocks are recommended for those that plan to keep their rigs off-road more than on. The nitrogen gas prevents aeration of the shocks which can occur from strenuous off-roading. Nitrogen shocks are also a good recommendation for heavier weighted vehicles ( ¾ & 1 tons).
Q. What is your warranty policy?
A. Rough Country offers Limited Lifetime warranties on shocks, stabilizers, and Rough Country Suspension Components, subject to the terms listed here.
Q. What is your return policy?
A. Rough Country's return policy may be viewed here. If you have any questions please call us at 1-800-222-7023.
Q. Which direction should the shims on my leaf springs face?
A. On vehicles with leaf springs mounted over the axles, the fat or tall part of the shim should face towards the bumper (i.e. the tall part of the shim on the rear leaf spring should face the rear bumper and vice versa for the front.)
On vehicles with the leaf springs mounted under the axle, the fat or tall part of the shim should face towards the center of the vehicle.
Q. Does my state have any laws or restriction on lift kits?
A. Please refer to our State Lift Laws page for info on your state's restrictions.
Q. Why is the listed rear lift height less than the front?
A. The majority of factory pickups set about two inches high in the rear when empty. This is so the truck's rear end will not be excessively low when the truck is loaded. With most people that lift their rigs, towing and load carrying is not a priority - lifted performance, tire clearance, and vehicle "look" are the primary issues. A more level stance is desired, and extra room is needed on the front, so the tires can clear the fenders when turning. Also, a more even front-to-rear attitude improves an unladen vehicle's weight distribution which generally improves its handling when not carrying a load. Note that on most applications you have the option of altering rear lift height and /or method.