60 Day Rough Country Satisfaction Guarantee

If you purchase a Rough Country Suspension product and you are not satisfied with the product you may return it within 60 days for a full refund of the purchase price.

• Why would Rough Country make this offer?
“We, at Rough Country, are very confident in the quality and value of our products and believe you will be more than satisfied with any Rough Country product you purchase.”
• What is Rough Country’s Satisfaction Guarantee program?
If a retail customer purchases an eligible Rough Country product between September 21, 2009 and November 30, 2009, the customer may return his/her product to Rough Country for any reason within 60 days of purchase for a full refund of the purchase price.
• Does the customer receive a full refund on his/her purchase price?
The customer will receive the purchase price of the product itself. The customer's buyback price does not include anything else. For example, the buyback price does not include taxes, shipping, installation, or any other expenses incurred by the customer at the time of taking delivery.
• Can installed merchandise be returned?
Of course – if you have not installed it you have not tried the product.
• What does a customer have to do to return a product?
The customer will need to call Rough Country directly and submit required documentation. Once the administrator at Rough Country has reviewed and verified the documentation requirement, the customer will be contacted to return the product.
• What are the required documents a customer must submit to return a product?
In addition to the fully completed Request for Refund under Satisfaction Guarantee form, which will be provided by the Rough Country administrator, the customer will need to provide a copy of the Bill of Sale or other transaction documentation and any other documentation administrator may reasonably request.
• Who do I call to file a claim?
The customer will call Rough Country at 1-800-222-7023
• What are the hours of operation for question on program?
The hours of operation for claims are Monday – Saturday 8:00 am to 5:00 pm CST.
• If I have additional questions, who do I contact?
For consumer questions, the customer can contact customer sales associate at
1-800-222-7023.